TERMS & CONDITIONS
Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority. Each unit has been tested to ensure its quality before being sent to you. However, if you are not satisfied with our product(s) please contact us immediately at [email protected].
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of France.
We accept PayPal payment method because it can be tied with many credit cards and much more convenient. If your billing address is different from your shipping address or if your order is flagged by our payment processor for any reason, you may be required to further verify your identity in order for us to authorize payment and approve your transaction.
All our extensions are running on 1~4 business days to process. If there is no stock of the extensions, we will email you in advance to confirm with you first. All wigs need 10~15 business days to process. If you need to customize the cap size, it will take 25~30 business days to finish. If you cancel the order which is in the processing, we will charge you $20 restocking fee. And if you are in a hurry, we provide the expedited service which will charge you $20.
We can ship to all over the world. It usually takes 3-5 business days to the UK, US, Canada, Australia. Delivery takes longer if you live in other countries. We use DHL/Fedex/UPS/Retail Parcel Express for shipping. The shipping fee starts at $10 and depends on the package weight and where you’re living in. Normally, extensions charge from $10 and wigs charge from $15. Once the order has been sent out, we will email you a tracking number.
Note: DHL and Fedex cannot ship to the military address and P.O. BOX. So please try to leave your physical address. If you have no other addresses, we will ship it via EMS(namely USPS) which takes 15~20 business days and we won’t take the responsibility of package loss. Before you pay, please do remember to check whether the address is correct to avoid the unnecessary troubles.
RETURN & EXCHANGE POLICY
Customer satisfaction is our goal! We offer refund and exchange service to our customers. But make sure that the returned or exchanged hair is unused and accompanied by the original unopened packing due to health and sanitary reasons. Please keep the white tie on the weft or clip in uncut or keep the lace on the wig uncut. You can contact with us([email protected]) within 15 days after you received the item，we will help you to do an exchange or return.
You are responsible for all shipping charges (the shipping fee we shipped it out and the shipping fee you will return it) associated with an exchange or return. Once you have any problem after you receive your order, please contact our customer service team immediately and don’t install it.
You will need to pay $10 for the restocking fee if you exchange or return the ponytail order.
You will need to pay $20 for the restocking fee if you exchange or return the wig order.
Curlscurls is committed to protect and respect the privacy of all the information offered by our customers. We collect personal information that you provide only for the purposes of fulfilling your order (billing and shipping your order). This includes the name, address, email address and phone number of the intended recipient(s). We can promise that all of the personal information collected on and off this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned.
The ways and principals we collect our customers' information:
•To use technologies that allow us to track general user-traffic patterns
We also automatically receive and record information from our servers and from your browser, including the time of your visit to pages on our site and information about pages you visited. The information we gather through the use of tracking technologies cannot be matched with any personally identifiable information about you.
•To invite our customers and web site users to provide information for surveys, contests, and sweepstakes via this site, email or other media
Participation is completely voluntary and any information collected is used to notify the winners and award prizes, provide site information through our newsletters or improve the use of, and satisfaction with the website.
•To maintain the confidentiality of your personal information and it will be used only to support your customer relationship with www.curlscurls.com.
•To use third-party web beacons from Google! to help analyze where visitors go and what they do while visiting our website Google! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Google!
•To change the operation of our service according to our customers’ requirements
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section, or by telephoning, or emailing your request to [email protected] Please do not email your credit card number or other sensitive information.
Company Name：NOVA SILK ROAD SARL
Company Address：37 rue des Mathurins, Paris, France