FAQ

1. Can the hair be twisted, braided or wand curled?

Yes, all of those styles can be achieved.

2. Can I color this hair?

Yes you can. Our hair is 100% human hair that can be bleached or dyed in any colors. But please note that bleaching will damage the hair. Please seek help from professionals if you want to add some color to it.

3. How long does the hair last?

It mainly depends on the care and daily routine you make. If taken good care it can last up to 1 year.

4. How many bundles of wefted hair or clipins are needed for a full head?

We recommend 2 bundles of normal volume or 1 bundle of thick volume for a full head. Lengths longer than 18in may require more hair. More hair are needed for big hair.

5. Does the hair shed?

You will experience minimal shedding just like with your own hair. We highly recommend you using products suggested on our recommended products list to reduce shedding.

6. How to measure the lengths?

Each of our bundles are measured by their length when straight. Shrinkage is real especially in afro kinky, kinky curly, natural curly textures.

1. How long does it take the hair to arrive?

For stock order, it will take 1-3 working days to prepare the hair after we receive your order and shipping usually takes in 3-7 business days to the UK, US, Canada, Australia. Delivery takes longer if you live in other countries.

For non-stock order, it will take 15-40 working days in order producing. Please see the following sheet for more details. Feel free to contact us at [email protected] or Livechat if you have any question about your order. Please make sure that the email address you provide is correct and valid!

Attention: Due to the approaching Chinese New Year holiday, there will be a slight delay in processing and shipping times. Products not currently in stock will require an additional 20-30 days for production. We strongly advise purchasing in-stock products promptly to prevent any disruptions to your intended usage.

After the hair is shipped out you will receive a tracking number via email.

2. What shipping method do you provide?

We use DHL/Fedex/UPS for shipping.

3. How much does shipping cost?

The shipping fee starts at $10 and depends on the package weight and which state you’re living in. Normally, extensions charge from $10-$15 and wigs charge $15.

4. Do you provide worldwide shipping?

Yes we do. We ship hair to all of the world.

5. When will I receive my tracking number?

Once your hair shipped out you will get an email with the tracking number.

1. What forms of payment do you accept?

We accept all major credit cards via Paypal for secure payments and transactions.

2. Do I need a Paypal account to purchase hair?

Yes you need. Or Go checkout to create one as instructions showed. Paypal uses the highest level of encryption and data security to ensure your details are protected.

3. What are reward points?

Reward Points are benefits we offer to customers who register as members of our website. For every dollar spent on your orders, you earn 1 Point. Additionally, you can redeem every 50 Points for a $1.00 discount on future purchases. Reward points can be used together with discounts.

You can also accumulate extra points by engaging in various activities, such as submitting reviews, uploading pictures or videos, setting your birthday in your profile, and participating in website events.

Please keep in mind that your earned points will expire after 365 days, so be sure to use them before they do!

1. How to cancel my order?

You need to submit your cancellation within 24h after placing your order. After this time, we are unable to honor your request.

2. What's your return policy?

Customer satisfaction is our goal! We offer refund and exchange service to our customers. But make sure that the returned or exchanged hair is unused and accompanied by the original unopened packing due to health and sanitary reasons. Please keep the white tie on the weft or clip in uncut or keep the lace on the wig uncut. You can contact with us( [email protected] ) within 15 days after you received the item，we will help you to do an exchange or return.
You are responsible for all shipping charges (the shipping fee we shipped it out and the shipping fee you will return it) associated with an exchange or return. Once you have any problem after you receive your order, please contact our customer service team immediately and don’t install it.

Attention:
You will need to pay $10 for the restocking fee if you exchange or return the ponytail order.
You will need to pay $20 for the restocking fee if you exchange or return the wig order.

3. How long will I get the refund?

We will arrange the refund within 2-3 business days after we receive your returned hair.